Privacy

8qqee Privacy Policy – Our Commitment to Protecting Your Data

Learn how 8qqee collects, stores, uses, and protects your personal information — all explained in plain English right here.

Last Updated: January 2026
Applicable: Bangladesh
SSL Secured

Last Reviewed: January 2026

1Introduction

Welcome to 8qqee. This Privacy Policy ("Policy") explains how we collect your personal information, how we use it, and how we keep it safe. At 8qqee, we believe data protection is not just a legal obligation — it is an ethical responsibility to our users.

When you use the 8qqee website or app — whether you're opening an account, placing a bet, or getting in touch with us — some information is provided voluntarily by you, while other information is collected automatically. This policy sets out all of that transparently.

By continuing to use the 8qqee platform, you are considered to have agreed to this Privacy Policy. If you object to any provision, please stop using the platform and notify our support team.

Key Points: 8qqee never sells your personal information to third parties. Your data is used solely for operating our services.

2What Information We Collect

8qqee collects two types of data — information you provide directly, and information collected automatically as you use the platform.

Directly Provided Information

  • Full name, date of birth & gender
  • Email Address & Mobile Number
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Mobile banking number (for payment processing)
  • Messages and complaint details sent to support

Automatically Collected Information

  • IP address & device type
  • Browser information & operating system
  • Time spent on the platform & pages visited
  • Betting History & Transaction Records
  • Login time & location (IP-based, not GPS)
  • Information Collected via Cookies & Similar Tracking Technologies
Data Type Purpose of Collection Mandatory?
Name & Contact Information Account Creation & Communication Yes
Identity Document Details KYC Verification Yes, for withdrawals
Payment Information Deposits & Withdrawals Yes
Device & Log Information Security & Fraud Prevention Automatic
Cookie Information Improving User Experience Partially Optional

3How Your Data Is Used

8qqee uses the data it collects solely for specified purposes. Your information is never used for undefined or unnecessary reasons.

1
Account Management
Your information is used to manage registration, login, password recovery, and account settings.
2
Payment & Transaction Process
Your information is used to securely process deposits and withdrawals and to maintain your payment history.
3
Identity Verification (KYC)
Your information is used to verify user identity for fraud prevention and legal compliance.
4
Customer Support
Your contact details and account history are used to resolve your queries, complaints, and issues quickly and accurately.
5
Relevant Offers & Notifications
Your email address and mobile number are used to send you relevant bonuses and offers based on your betting preferences.
6
Security & Fraud Prevention
Logs and device data are analyzed to detect unauthorized account access, multiple accounts, or bonus abuse.

If you no longer wish to receive promotional messages, you can unsubscribe at any time from your account settings. Please note that transactional messages cannot be disabled.

4Who Your Information Is Shared With

8qqee does not sell your personal data or share it unnecessarily. However, limited information may be shared in certain specific circumstances:

  • Payment Processors: Necessary information is shared to process payments via bKash, Nagad, or Rocket.
  • KYC Service Providers: Documents may be shared with approved third parties for identity verification purposes.
  • Legal Authorities: Required information will be disclosed in response to a court order or a lawful request from a government authority.
  • Technology Partner: Service providers that support platform operations (such as hosting and analytics) may access limited data.
  • Responsible Gaming Organizations: Information may be shared to provide assistance in cases of serious issues.

Important: All third-party partners are contractually bound to meet our privacy standards. They are not permitted to use the data provided for their own purposes.

5Data Protection Measures

8qqee employs the highest level of technical and administrative measures to protect your information. Our security infrastructure is continuously updated.

  • SSL/TLS Encryption: All data transfers occur over encrypted connections.
  • Two-Factor Authentication (2FA): Add an extra layer of security to your account.
  • Data Masking: Sensitive information (such as payment numbers) is masked when stored.
  • Access Controls: Staff access to data is restricted based on role.
  • Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
  • Firewall & Incident Monitoring: Suspicious activity is detected and addressed immediately.

No method of transmission over the internet is 100% secure. However, 8qqee follows industry-leading standards to keep your data as safe as possible. Never share your password or login credentials with anyone.

6Cookie Policy

8qqee uses cookies to enhance your platform experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

Essential Cookies Performance Cookies Functionality Cookies Marketing Cookies
  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance Cookies: Used to understand which pages are most visited — does not identify individual users.
  • Functionality Cookies: Helps remember your language preferences and settings.
  • Marketing Cookies: Used to display relevant advertisements. Can be disabled through your browser settings.

Cookie Controls: You can disable all non-essential cookies through your browser settings, though some features may not work as intended.

7Your Data Rights

As an 8qqee user, you have the following rights over your own data:

  • Right to Access: You can request to see what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request that your information be deleted under certain circumstances.
  • Right to Restrict Processing: In certain cases, you may request a temporary pause on the processing of your data.
  • Right to Portability: You can request a copy of your data in a specific format.
  • Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. Please note that some data may not be erasable due to legal obligations (such as financial transaction records).

8Data Retention Period

8qqee does not retain data longer than necessary. Retention periods for different types of information are listed below:

Data Type Retention Period
Account Information Active account period + 5 years
Financial Transaction Records Minimum 7 years (legal obligation)
KYC Documents 5 years after account closure
Betting History Duration of account activity + 3 years
Support Contact 2 years after last contact
Log & Device Information 6 Months

Once the retention period expires, your data is securely deleted or anonymized.

9Minor Protection

8qqee is strictly for users aged 18 and over. We do not knowingly collect any information from minors.

  • Age is verified at the point of registration.
  • Age verification is carried out as part of the KYC process.
  • If we become aware that a minor's data has been collected, it will be deleted immediately.
  • Parents are advised to use family filtering software.

If you believe a minor has registered on 8qqee without your consent, please notify our support team immediately.

10Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us. We aim to respond within 72 hours.

  • Live Chat: Click the chat icon in the bottom-right corner of the platform.
  • Email: support@8qqee.bet
  • Phone Support: Available 24/7.

We respect your privacy rights and are committed to resolving any complaints with the seriousness they deserve.

Policy Changes: This Privacy Policy may be updated from time to time. For significant changes, a notice will be sent to your registered email. The latest version will always be available on this page.


Our Commitment

Why Your Data Is Safe with 8qqee

We don't just follow the rules — we value your trust. Here's how we protect your privacy.

End-to-End Encryption

All your transactions and personal data are encrypted using SSL/TLS technology. No third party can access or read this information.

Strict KYC Verification

Every account goes through identity verification. This helps prevent fraud and misuse, and ensures the safety of all users.

Your Data Is Never Sold

8qqee never sells your personal information to advertisers or third parties. Your data is used solely to provide our services.

Regular Security Audits

Our systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed promptly.

Your Data, Your Control

From your account settings, you can unsubscribe from promotional communications, update your information, or delete your account at any time.

24/7 Support

Our support team is available around the clock to help with any privacy-related concerns. All complaints are resolved within 72 hours.


FAQs

Privacy FAQs

No. Your password is stored in a hashed format that cannot be converted back to the original. No 8qqee staff member or system can view your actual password. If anyone asks for your password, treat it as a fraudulent request.

Your mobile number is used solely for account verification, transaction notifications, and urgent support. If you do not wish to receive promotional SMS messages, you can turn this off in your account settings.

When an account is closed, personal data is deleted. However, financial transaction records and KYC documents are retained for a defined period due to legal obligations. Details are provided in the Data Retention section.

In some cases, servers belonging to technology partners or KYC service providers may be located in other countries. In such instances, your data is protected in accordance with the relevant country's data protection laws and international standards.

To access the details of your information, email our support team or reach out via live chat. We will provide a full list of data stored in your account within 72 hours.

Get Started

Your data is secure — start betting with confidence

Now that you know 8qqee's privacy policy, go ahead and create an account, download the app, and join Bangladesh's trusted betting platform.

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